Programm Adler success story · Deep dive · 2019–2022
A collaboration model for the entire association.
Communication & process organisation – Volksbank association
9
association banks aligned on one shared collaboration model
- 1common language: association-wide service catalogues
- 2019–2022from design to embedding in day-to-day business
From Programm Adler
The challenge
When everyone works well on their own – but not together.
An association of legally independent banks brings proximity to customers – and processes that have grown up differently in each house. What was missing was a shared “operating system” for collaboration: a clear answer to who provides which service for whom within the association, how functions interlock, and how communication works across the association.
Without this foundation, every transformation remains piecemeal. A sound collaboration model within a banking group makes it manageable.
My approach
From separate parts to one shared model.
Develop the model
Design
Designed an association-wide collaboration model – with service catalogues as a common language for who delivers what for whom.
Optimise processes
Analysis & alignment
Analysed processes within and across functions, optimised them together with the association banks and aligned them across the association.
Implement & embed
Execution
Implemented the model through service catalogues and improved communication and collaboration across the association for the long term.
Collaboration does not need a new organisation chart –
it needs clearly defined services and a shared understanding.
Many independent houses became an association with a common language of collaboration – traceable through service catalogues, robust in day-to-day business and the foundation for all further transformation topics.
Your next step
Do your units work side by side rather than together?
Many organisations have structures, but no shared model of collaboration. That is exactly where friction, duplicated work and loss of pace arise.
Let us use 30 minutes to establish where your collaboration is stuck – and what a sound model could look like.
Book a first conversation View success storiesOr write directly to office@slotta.at.